Transparency ~ Security  ~ Respect


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At SHC, we take your privacy seriously. Here is our notice to our clients and patients about how we handle personal health information. If you're interested in our full Privacy Policy or procedures, please contact Dr. Smith at SHC for more information.

Smith Health Consulting Privacy Notice

Ohsweken / Six Nations and surrounding area

Collection of Personal Health Information 

We collect your personal health information directly from you or from the

person acting on your behalf. The personal health information that we collect

may include, for example, your name, date of birth, address, health history,

record of your visits to Smith Health Consulting and the support you received

during those visits.  

Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits us to do so. We make sure that only those people who need to see your personal records are allowed to look at them. We protect your information through our administrative policies and by adopting appropriate safeguards and security measures.  


Use and Disclosure of Personal Health Information 

We may use or disclose your personal health information to:

  • communicate with your various health care providers, including your family physician and/or other health care institutions for continuity of care, in order to treat/support and care for you (unless you tell us otherwise); 
  • plan, administer and manage our internal operations, and conduct risk-management activities; 
  • conduct quality improvement activities (such as sending client satisfaction surveys); 
  • teach, conduct research (only under strict rules overseen by a research ethics board) and compile statistics; 
  • comply with legal and regulatory requirements; and 
  • fulfill other purposes permitted or required by law. 

We can assure you that only staff who need your personal health information for direct care or administrative purposes are authorized to access your record of personal health information.  
A client’s instruction cannot prevent us from recording information that is required by law, professional standards, or our practice.  

To Access or Correct Your Information 

If you believe a record of personal health information held by Smith Health Consulting is inaccurate or incomplete, you may make a written request for correction.  

 For More Information, Comments or Complaints 

If you would like more information or have questions or concerns about our privacy and information practices, please contact Dr. Smith. She is the Privacy Coordinator for the clinic. 

You also may make a complaint about our information and privacy practices to the Information and Privacy Commissioner at:  

Information and Privacy Commissioner/Ontario  
2 Bloor Street East, Suite 1400  
Toronto, Ontario M4W 1A8 
Telephone: (416) 326-3333 
Toll-free: 1-800-387-0073 

Or, to the College of Psychologists at: 

The College of Psychologists of Ontario 
110 Eglinton Avenue West, Suite 500 
Toronto, Ontario M4R 1A3 
Telephone: (416) 961-8817 
Toll Free: (800) 489-8388 
Fax: (416) 961-2635 

 Version 1, February 9, 2017 

Emergency / Crisis contacts

If you or someone you care about is feeling like they might hurt themselves or someone else, call 911, contact one of the services below, or go to your nearest emergency room. You also can call Telehealth Ontario at 1-866-797-0000 if you have questions about how to proceed.

Hamilton and surrounding area

  • Six Nations Crisis Services 1-866-445-2204 or 445-2204
  • Ganohkwasra 519-445-4324
  • Brant Crisis Response at 1-866-811-7188
  • Crisis Assessment & Support Team of Halidmand-Norfolk at 1-866-487-2278
  • COAST (Crisis Outreach and Support Team) at 905-972-8338
  • St. Josephs Hospital EPT at 905-522-4941​

​​​​​Smith Health Consulting